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Northstar IT Support Solutions
Checking API… Help
Overview KPI Queue My Tickets Tickets Tasks Customers Reports Trends Insights Admin
Being worked now:
Queue health

Welcome.

Loading dataset…

Northstar briefing

Loading a snapshot of the queue…

Every statement is taken from this snapshot’s tickets and stats. Nothing here is invented.

Drag cards anywhere on the board
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What deserves my attention?

Open work past its SLA deadline, most overdue first

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New tickets

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My open tickets

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    Tickets created by day

    Stacked by category, across all 14 available days

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    Recently modified tickets

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    Open tickets by category & priority

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    Open tickets by team

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    Waiting on customer

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    Unassigned tickets

    Company-wide — not scoped to a team (the dataset has no ticket→team link)

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    Customer replied — needs response

    Based on comment activity in the last few days

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    Recent activity

    Changes in the two days leading up to the selected date

      KPI

      Day-over-day health of the queue — delta vs. the previous available day, trend across all 14 days.

      Priority Queue

      Every open ticket scored 0–100 on urgency, blending age, SLA time left, plan tier, severity, escalation churn, staleness, and sentiment.

      Attention required

      Full queue

      My Tickets

      All Tickets

      AI Suggested Fixes — for what you typed above

      My Tasks

      Open work assigned to the selected agent, most urgent first

      Customers

      ~250 accounts · ticket volume as of the selected date

      Reports

      Queue analysis for a date range you pick, plus a generated digest you can print, download as a PDF, or save to this account. Nothing here is emailed yet.

      Automated report

      Each copy is built from tickets in the selected range and the queue as of the end date. Restricted measures are omitted, not redacted after the fact. There is no outbound mail — Generate shows the digest; Print opens the system dialog; Download PDF saves a .pdf you can open in Adobe; Save copy stores it on this login.

      Ticket volume — incoming vs resolved

      Queue breakdown — selected date

      14-day trend

      Agent workload — team is the closest field this dataset has to a department

      Operational insights

      Trends

      Response & resolution time and recurring issues, across the full 14-day dataset — filter by date range and customer.

      Avg first response vs SLA

      Hours to first response against the SLA target for each priority.

      Avg resolution vs SLA

      Hours to resolve or close against the same SLA target.

      Response & resolution time by priority

      Recurring issues

      Tickets grouped by matching subject — a spike usually means one root cause hitting multiple customers.

      AI Insights

      How well Fix Assistant's suggestions have performed this session, based on similarity to past tickets and how well those actually resolved. Includes a seeded session sample plus searches you run now.

      Recent searches

      Admin Console

      Administration

      Access, dashboards, automated reporting, and audit. Every action you take here is recorded. Visible only on an admin login.

      New ticket

      Created locally in this session — the hackathon API is read-only, so this isn't written back to Northstar. It shows up everywhere in the dashboard just like a real ticket, and a durable copy with your account's audit metadata is saved to Firestore.